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Return of the Product within the Scope of the Right of Withdrawal All products offered for sale in the Online Store are under the guarantee of manufacturers and importers. acts within the framework of the Consumer Protection Law in return transactions. The returned product can be returned within 14 (fourteen) days within the scope of the legal Right of Withdrawal. In order for the product to be returned within the scope of the 14 (fourteen) day legal Right of Withdrawal; The invoice of the product must be delivered to Merter Mall completely and undamaged, together with the return invoice to be issued by the institution, its packaging and accessories, if any. In cases where any deterioration, breakage, destruction, tearing, use and other conditions are detected in the product and its packaging, and if the product cannot be returned as it was when it was delivered to the customer, the product will not be returned and the price will not be refunded. The products in the In-Ear Headphones category are in the Regulation on Distance Contracts, which is regulated in accordance with the relevant articles of the Law on Consumer Protection dated 7/11/2013 and numbered 6502; It is not within the scope of the 14 (fourteen) day Right of Withdrawal, since it is within the scope of contracts for goods whose return is not appropriate in terms of health or hygiene and whose protective elements such as packaging, tape, seal, package have been opened after delivery. In addition, the warranty period for our electronic products is 14 days. Unfortunately, after 14 days, we can't exchange free service because the import is over.

In case the products sold through the Online Store are delivered to Merter Mall in accordance with the return conditions, the process for the refund of the product amount is initiated as soon as possible. Refunds are made only to the credit card from which the product was purchased. The refund process to the credit card is completed by the bank. (Footnote: Returns cannot be provided for our products with campaigns and limited stocks, exchanges are provided.)


For all purchases made from the Online Store, the product is normally delivered to cargo within 24 hours. If there is a missing product in the package, the cargo officer should be asked to issue a report. The cargo officer will deliver this report together with the product package and invoice to Merter Mall. MerterMall rectifies the deficiency in the invoice or warranty document and sends the product back to the preferred delivery address with its documents.


Cancellation requests before the purchased product is delivered to cargo or in shipment status will initiate a refund by processing the cancellation request received on the 0(552) 419 61 34 WhatsApp line. The discount coupon reserves the right to change or cancel the campaign activities. There is no payment option at the door.

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